We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button
After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process.
If you don’t have a customer account, we’re unable to cancel the order for you.
In the event you have received a defective item, please contact us immediately with the following information:
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
In the unlikely event you have received the wrong item, please contact us immediately with the following information:
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.
Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.
You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item.